Terms of Service & End User License Agreement (Pulera)

These Terms of Service ("Terms") and End User License Agreement ("EULA") govern your access to and use of the Pulera application and related services (the "Service"). By using the Service, you agree to these Terms. Where the App Store or Google Play requires a specific EULA, this document serves as that EULA.

1) Who we are

"Pulera", "we", "us" and "our" refer to the operator of the Service:

• Operated by Xvenos (independent developer).
• Address for notices: Istanbul, Turkey.
• Email: support@xvenos.com
• Website: xvenos.com

2) Eligibility

You must be legally able to enter into a contract in your jurisdiction to use the Service. If you are under the age of majority, you may use the Service only with consent of a parent/guardian.

3) Your account and security

• You are responsible for maintaining the confidentiality of your account and access credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information where required.

4) License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial use, subject to these Terms.

You agree not to:

• misuse the Service, attempt unauthorized access, or interfere with its operation;
• use the Service to harass, exploit, or harm others;
• upload or transmit unlawful content;
• attempt to reverse engineer, decompile, or circumvent protections, except where permitted by law.

5) Content and AI features

The Service uses artificial intelligence (AI) to generate interactive content, including text, dialogues, and story elements. Generated content is provided for entertainment and informational purposes only.

• AI-generated content may occasionally be inaccurate, inappropriate, unexpected, or offensive.
• We do not guarantee the accuracy, reliability, or suitability of AI-generated content.
• AI-generated content does not represent the views or opinions of Pulera or Xvenos.
• You are responsible for how you use or rely on generated content.
• The Service is not a substitute for professional advice.
• Use of AI-generated content is at your own risk.

5a) This is a game — Content Disclaimer

The Service is an interactive fiction and entertainment experience. All characters, stories, dialogues, and scenarios are fictional. Any resemblance to real persons, organizations, or events is coincidental.

Do not share sensitive personal information. You agree not to submit:

• Bank account numbers, credit card details, or financial information
• Personal addresses, phone numbers, or identity documents
• Health records or medical information
• Passwords, PINs, or security credentials
• Any other sensitive or confidential data

5b) Content Storage, Review, and Use

By using the Service, you grant us the right to store, process, review, and use the content you submit (including messages, prompts, and interactions) for the following purposes:

• Service operation: To provide, personalize, and improve the interactive experience.
• Quality assurance: To improve AI model performance, content quality, and user experience.
• Safety and moderation: To detect, prevent, and address abuse, fraud, harmful content, and violations of these Terms.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Research and development: To develop, train, and improve our own AI models and Service features.

Anonymization and aggregation: We may anonymize, de-identify, or aggregate content to remove personally identifiable information. Such anonymized or aggregated data may be retained indefinitely, as permitted by applicable law, and used for lawful purposes including research, analytics, and product development.

Content review: Your messages and interactions may be reviewed by automated systems or, in limited circumstances, by personnel for the purposes described above. We implement appropriate safeguards to protect your information during such reviews.

Limited privacy in submitted content: We respect your privacy and handle data in accordance with our Privacy Policy. However, you acknowledge that content submitted to an AI-powered interactive service may be processed, stored, and reviewed as described herein. For your protection, do not submit content you wish to keep confidential.

Remember: This is a game. Treat all interactions as fictional entertainment. Do not rely on any information, advice, or suggestions provided within the game for real-world decisions.

6) Purchases and virtual items

The Service may include in-app purchases and/or virtual items. Unless otherwise stated, virtual items (in-app credits) have no cash value and are not redeemable for money.

6a) Free In-App Credits

We reserve the right to remove, expire, or modify any free in-app credits, bonuses, or promotional balances at any time, for any reason, without prior notice. Free in-app credits do not constitute a property right.

6b) Account and Credit Retention

If your account remains inactive (no login or activity) for a continuous period of 2 years, we may delete your account and associated data as part of operational maintenance and data minimization. Where reasonably feasible and where required by law, we will attempt to provide notice before deletion.

Any effect on unused in-app credits depends on the circumstances and applicable law. In particular, in cases involving suspected fraud, abuse, or chargebacks, we may suspend the account and/or forfeit associated credits to the extent permitted by law.

7) Subscriptions

The Service offers auto-renewing subscriptions. The following terms apply to every subscription purchase.

7a) Available subscriptions

• Pulera Plus — monthly or annual auto-renewing subscription. Provides increased daily message allowance, ad-free experience, and other Plus benefits.
• Pulera Premium — monthly or annual auto-renewing subscription. Provides the highest daily message allowance, ad-free experience, and all Plus benefits plus Premium-only features.

The exact subscription title, length (1 month or 1 year), price per period, and currency are shown to you on the in-app purchase screen before you confirm the purchase. Prices and availability may vary by country and may be adjusted from time to time, subject to applicable law and the app store's rules.

7b) Free trial (where offered)

Where a free trial is offered, the trial length is displayed on the purchase screen. If you do not cancel at least 24 hours before the end of the trial, the subscription will automatically begin at the standard price disclosed at purchase. Using any portion of a free trial period forfeits the unused portion of that trial.

7c) Auto-renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on the plan you chose) at the then-current price disclosed at purchase, unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

7d) Cancellation

You can cancel renewal at any time through your app store account settings. Deleting the app or deleting your Pulera account does not cancel your subscription.

• Apple App Store: Settings → [your name] → Subscriptions → Pulera → Cancel Subscription.
• Google Play Store: Play Store app → Profile icon → Payments & subscriptions → Subscriptions → Pulera → Cancel subscription.

If you cancel during a paid period, you will continue to have access to subscription benefits until the end of that paid period; no partial refund is issued for the remainder of the period unless required by law.

7e) Plan changes

You may upgrade, downgrade, or switch between monthly and annual plans through the in-app purchase screen. Upgrades typically take effect immediately and are subject to the app store's proration rules; downgrades typically take effect at the next renewal. The app store, not Pulera, controls how plan changes and any associated proration are applied.

7f) Billing relationship

All subscription payments are processed and managed by Apple App Store or Google Play Store under their respective billing rules. Pulera does not receive your payment card details. Subscription receipts, billing history, and renewal management are available from your app store account.

7g) Required links

Within the app, functional links to these Terms (EULA) and to our Privacy Policy are available on the subscription purchase screen and in the app's Settings.

8) Refunds

8a) App Store Purchases

All refund requests for purchased in-app credits must be made directly through the platform where the purchase was made (Google Play Store or Apple App Store). Refund decisions and transactions are generally handled by Google or Apple according to their respective policies.

• Apple: request a refund via Apple's refund process at https://reportaproblem.apple.com/
• Google: request a refund via Google Play's refund process at https://support.google.com/googleplay/answer/2479637

We may be able to help troubleshoot missing items or delivery issues, but we cannot override the app store's refund decision.

8b) Subscriptions

Subscriptions are billed and managed by the app store. You can cancel renewal in the store settings as described in Section 7d. Refund eligibility for subscription payments is determined by the app store's rules.

Deleting the app or deleting your account does not cancel a subscription. You must manage and cancel subscriptions through Apple App Store or Google Play settings.

8c) Virtual Items

Unless required by law, virtual items are non-refundable and have no cash value.

If you initiate a chargeback, payment reversal, or dispute through your payment provider or app store (including fraudulent or abusive chargebacks), we may suspend or terminate access to the Service and/or withhold delivery of virtual items while the dispute is investigated, to the extent permitted by law.

Nothing in these Terms limits your right to request a refund through Apple or Google where available.

8d) Exceptions

Where local law grants a right of withdrawal or other refund rights, we will honor those rights. Some jurisdictions treat digital content and virtual items differently. Any rights that cannot be waived remain in effect regardless of this policy.

9) Privacy

Our Privacy Policy describes how we collect and use information. By using the Service, you agree to the Privacy Policy.

10) Termination

We may suspend or terminate access to the Service if you violate these Terms or if required for security, legal, or operational reasons.

In cases of detected fraud, abuse, violation of these Terms, fraudulent or abusive chargebacks/payment reversals, or other anomalous activity, we reserve the right to suspend, deactivate, or permanently delete your account and any associated in-app credits (free or paid) to the extent permitted by law.

Nothing in these Terms limits your right to request a refund through Apple or Google where available.

10a) Service Modification

We reserve the right to modify, suspend, or discontinue the Service or any part of its features at any time, with or without notice. This includes changes to features, pricing, in-app credits, or availability. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

10b) Third-Party Services

The Service may integrate or rely on third-party services (e.g., app stores, authentication providers, analytics, hosting, AI providers). We are not responsible for third-party services, and your use of them may be governed by their own terms and policies.

10c) Intellectual Property

The Service, including its software, design, text, graphics, and trademarks, is owned by us or our licensors and is protected by applicable laws. Except for the limited license granted in these Terms, we reserve all rights.

10d) User Content

"User Content" means content you submit to the Service (e.g., messages, inputs, gameplay choices). You retain any rights you may have in your User Content.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, and display your User Content as necessary to operate, provide, and improve the Service, including safety, moderation, analytics, and AI-related processing.

You represent that you have the rights to submit the User Content and that it does not violate law or the rights of others.

10e) Feedback

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

11) Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US (IF ANY) FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $50.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

12a) Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Pulera and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another.

13) Changes

We may update these Terms from time to time. If changes are material, we will provide notice in the app or by other reasonable means. Continued use after the effective date means you accept the updated Terms.

14) Governing law

These Terms are governed by the laws of the Republic of Türkiye, excluding its conflict of law rules.

Except where prohibited by applicable law (including mandatory consumer protection rules), the courts of Istanbul (Çağlayan) shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

14a) Dispute resolution

Before filing a claim, you agree to contact us at support@xvenos.com and attempt to resolve the dispute informally.

If you are a consumer, you may have additional rights under mandatory consumer protection laws in your jurisdiction.

14b) Time limit to bring claims

To the maximum extent permitted by law, any claim arising out of or relating to the Service must be brought within one (1) year after the claim arose; otherwise, it is permanently barred.

15) Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

We may assign these Terms and our rights and obligations to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Disclaimers, Limitation of liability, Indemnification, and Miscellaneous.

15a) Electronic communications

By using the Service, you consent to receiving communications from us electronically (for example, by email, in-app notices, or by posting notices within the Service). You agree that all such communications satisfy any legal requirement that such communications be in writing.

15b) Force majeure

We are not responsible for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, power or internet outages, government actions, or failures of third-party service providers.

15c) Export controls and sanctions

You may not use the Service if you are located in a country or territory subject to comprehensive sanctions, or if you are otherwise prohibited from using the Service under applicable export control or sanctions laws. You agree not to use the Service in violation of such laws.

15d) Intellectual property complaints

If you believe content in the Service infringes your copyright, trademark, or other intellectual property rights, contact us at support@xvenos.com with sufficient information to identify the allegedly infringing material and your contact details. We may remove or restrict access to content as appropriate.

16) Contact

For support or legal inquiries, please contact us at: